Returns

Return Policy

Thank you for your purchase! We want you to be completely satisfied with your order. If you are not satisfied with your purchase, we are happy to accept returns within 30 days of the purchase date, subject to the following conditions:

Please just make contact by emailing me at mylurebox@gmail.com and I will sort you a quick and easy solution you're happy with.

1. Return Period:

  • We accept returns within 30 days of the date you receive your order. 

2. Return Conditions:

  • Items must be returned in new, unused condition, with all original packaging and tags attached. 
  • Proof of purchase: (such as your order confirmation or receipt) is required for all returns. 
  • Sale items: are generally non-refundable, unless faulty. 
  • Certain items: may not be eligible for return.

3. Return Options:

  • Full Refund:
    You will receive a full refund to your original payment method, excluding original shipping costs.
  • Exchange:
    We are happy to exchange your item for a different size, color, or style, if available.
  • Store Credit:
    You may receive a store credit for the value of the returned item, which can be used for future purchases. 

4. Return Process:

  • Contact Us:
    Please contact our customer service team at mylurebox@gmail.com to initiate a return.
  • Return Shipping:
    You are responsible for the cost of return shipping, unless the item is faulty or damaged.
  • Processing Time:
    Once we receive your returned item, we will process your refund or exchange within 5 business days. 

5. Contact Information:

  • For any questions or concerns regarding our return policy, please contact us at:

Important Notes:

  • This return policy is in accordance with Australian Consumer Law. 
  • We reserve the right to refuse returns that do not meet the conditions outlined above. 
  • We are committed to providing a fair and transparent return policy for our customers.